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How do I place an order?

Simply choose your sleeve, follow the customization steps (if applicable), and add it to your cart. Once you complete checkout, you’ll receive a confirmation email. Then we get to work handcrafting your order!

How long does it take to make my custom sleeve?

Every product is made to order by hand. Production usually takes 5–7 business days. Once ready, we ship it discreetly to your door.

When will I receive my order?

After production, delivery typically takes:

  • 2–4 business days within Germany
  • 4–8 business days within the EU

    Shipping times outside the EU vary by location. You'll get a tracking number once your order ships.

Will the package be discreet?

Absolutely. We use plain packaging with no branding or product details on the outside. Your privacy is just as important to us as your pleasure.

What payment methods do you accept?

We accept major payment methods including:

  • PayPal
  • Credit & debit cards
  • Klarna

    Check the checkout page for currently available options.





Can I change or cancel my order after placing it?

Because we start crafting your product shortly after the order is placed, changes or cancellations may not be possible. If you need to make a change, please contact us as soon as possible, and we’ll do our best to help.

Can I return or exchange my product?

Due to the intimate and custom-made nature of our products, returns and exchanges are not possible, unless there’s a clear defect. If you believe something is wrong with your item, contact us with details and photos.

Do you ship outside of Germany?

Yes! We ship across the EU and selected international countries. If you’re unsure whether we ship to you, just send us a quick message.

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